Czech Post’s call systems

Czech Post has long been equipping its branches with queue management systems that streamline customer service and offer a range of additional features.

The main benefits include:
  • Book a branch appointment - using the ‘Book a branch appointment’ service, you can book a time slot in advance and reduce your waiting time.
  • Collect a parcel using a code - you can enter a code to collect a parcel or scan the parcel’s barcode from the ‘Notifications’ section or your mobile phone screen. By entering the collection code or scanning the parcel’s barcode, you can check the parcel’s availability at the post office, speed up the collection of your stored parcel, and the system will automatically assign you a queue number.
  • Sending a parcel using a code - iIf you have already filled in the parcel details online, you can enter the dispatch code directly into the queue system. This will speed up your check-in, and the system will automatically assign you a queue number.

Screenshot of the call-up system:

Main menu

The queue management system uses a multi-level menu, which allows a wide range of services to be offered on a single screen. In the Main Menu, select the type of service you require and confirm your choice by pressing the button. On the next screen, select the specific service, confirm your choice and collect your queue ticket.

The system allows you to choose one of four language options: Czech (ČJ), German (NJ), English (AJ) and Ukrainian (UJ). You can change the language in the top right-hand corner of the screen, under the flag icon.

Please take only one queue ticket at a time. If necessary, you will be directed to another counter.

Clients with appointments

At post offices equipped with a queue-calling system, you can book a time slot in advance for a visit to a specific post office. This saves you time and means you can be served as soon as the counter handling your transaction becomes available.

How does it work?

  1. Press the ‘Booked Clients’ button on the main screen of the queue management system.
  2. Enter the 4-digit booking code
  3. (the code is valid from 5 minutes before to 10 minutes after your booked appointment time)
  4. Collect your printed queue ticket.

Where can you find your booking code?
The booking code is included in the email and text message notifications you’ll receive once you’ve made your booking.

Entering the code to collect parcels

At post offices with a queue management system, simply enter the code directly into the system. This allows you to collect your parcel more quickly and means you no longer need to repeat the code at the counter (you simply verify your identity using the recipient’s name or the parcel number).

How does it work?

  1. On the main screen of the queue management system, press the ‘Collection with code’ button.
  2. Enter your collection code and confirm; the system will check the parcel’s availability at the post office and the parcel details will be sent to the back office for preparation.
  3. Collect your printed queue ticket.

Where can you find your collection code?
The parcel collection code is included in email and SMS notifications.

Entering the code to send parcels

If you have prepared your parcel details online before visiting the post office, you can enter the dispatch code directly into the queue management system, which will allow you to be processed as a priority.

How does it work?

  1. On the main screen of the queue management system, press the ‘Dispatch with code’ button.
  2. Enter your dispatch code and confirm.
  3. Collect your printed queue ticket.

Where can you find your dispatch code?
The parcel dispatch code is included in the email notification generated after online check-in.

Scanning a barcode

Call-up systems are equipped with an integrated parcel barcode scanner. When you visit the post office, make use of the option to scan the parcel’s barcode from your collection notice or your mobile phone screen. By scanning the parcel’s barcode, you can check whether the parcel is available at the branch, speed up the collection of stored parcels, and the system will automatically assign a queue ticket to your service.

How to scan the barcode?

  1. On the main screen of the queuing system, press the ‘Collection with code’ button.
  2. Scan the barcodes one by one using the scanner.
  3. Once all parcels have been scanned, press the ‘Collect parcel’ button.
  4. Collect your queue ticket

Where can you find the barcode?
You can find the barcode on the parcel collection notice, in email notifications, or you can generate it in the Pošta Online mobile app.
code

List of post offices