Postal Ombudsman
Postal Ombudsman
The Postal Ombudsman conducts independent assessments of complaints from customers who disagree with the final resolution of their claim, complaint, or inquiry. Its task is to verify whether the procedure for handling the complaint was in accordance with the applicable rules and standards for the services provided.
Our goal is to provide quality services and increase customer satisfaction. The main task of the postal ombudsman is to independently assess whether your complaint has been handled correctly within the standard process, using all appropriate and corrective measures.
The Postal Ombudsman will review your case if you are not satisfied with the final resolution of your complaint.
Postal Ombudsman: Bc. Radek Válek
When should you contact the ombudsman?
If you are dissatisfied and have doubts about the correctness of the final resolution of your complaint, claim, or inquiry. And at the same time, you have already exhausted all the usual options, which are:
- submitting a complaint in accordance with the Postal Terms and Conditions at any branch of the Czech Post or via the Track&Trace application
- submitting a complaint to the email address info@cpost.cz or at any branch of the Czech Post Office
- submitting an inquiry to the email address info@cpost.cz, or you can use the Call Center, or any branch of the Czech Post Office
The Ombudsman is not the first point of contact. He only deals with cases that have already been officially discussed within the scope of the options listed above and whose outcome has been designated as final.
How to contact the Ombudsman?
If you have exhausted all standard procedures and are still dissatisfied, please contact the postal ombudsman, quoting the previous reference numbers:
By mail:
Poštovní ombudsman
Bc. Radek Válek
Poštovní přihrádka 99
225 99 Praha 025
By email:
ombudsman@cpost.cz
You will receive a response within 60 days of submission at the latest.
Submissions by telephone are not possible.