Employee Ombudsman
Employee Ombudsman
In order to defend the legitimate interests of employees in the performance of their work duties, Česká pošta has established an ombudsman for employees. This position is held by Ing. Soňa Lavičková.
Who is the employee ombudsman for?
The Ombudsman is available to all Czech Post employees who have exhausted all regular and corrective remedies but still have doubts about the outcome of the resolution of a given problem or are dissatisfied with how it was handled.
Please send requests from former employees for confirmation of taxable income directly to personalni.servis@cpost.cz.
The Employee Ombudsman does not deal with matters concerning ČP customers (e.g., complaints).
How to contact the employee ombudsman?
If an employee is dissatisfied with the outcome of a personal dispute with their employer, with the handling of a complaint or inquiry, or if they have an interesting suggestion for improving the processes and internal regulations of Česká pošta, they can contact the employee ombudsman:
By mail:
Employee Ombudsman
Ing. Soňa Lavičková
poštovní přihrádka 99
225 99 Praha 025
By email:
By visiting in person:
- in Prague – at Jindřišská 14, office A121
- in Pilsen – at Solní 20, office 421
- after prior contact by email, it is possible to meet at other locations by mutual agreement.