Customer card - BUSINESSES

It saves money and brings benefits. Find out more about what the Czech Post Customer Card offers your company. You will learn how to apply for the card and how to use it.

Why a card?

You will save money and time spent at the post office. 

Interesting discounts 

With the Customer Card, you can take advantage of attractive discounts on selected Czech Post services. We will inform you about discounts and rewards from Czech Post partners by email from ceska.posta@centrum-zakaznickych-karet.cz.

No more filling out posting forms 

Take a break from routine—send up to 9 letters or 5 parcels at once without posting forms, simply by presenting your Customer Card. 

No decade reports or record cards 

You will no longer have to fill out reports and tickets. 

Email notification of registered mail delivery 

You will receive email confirmation of the successful delivery of registered shipments, as well as information about the recipient being unavailable or refusing to accept the shipment. This benefit applies to all shipments for which the additional Electronic Notification to Sender service can be selected.  

Discounts with the card

Simply present your Customer Card when submitting your application and you will receive:  

  • a 10 CZK discount on "Balík Do ruky"
  • a 20 CZK discount on "Balík Do ruky" when submission data is provided electronically
  • a 7 CZK discount on SIPO payments made at the counter
  • discounted rates for letter mail

Balík Do ruky

Size category (longest side) Basic price Price with Customer Card Price with Customer Card and electronic submission of shipping data*
S (up to 35 cm) 129 Kč 119 Kč 109 Kč
M (up to 50 cm) 169 Kč 159 Kč 149 Kč
L (up to 100 cm) 229 Kč 219 Kč 209 Kč
XL (up to 240 cm) 419 Kč 409 Kč 399 Kč

Uvedené ceny jsou včetně DPH.

* Tato cena je poskytnuta za podmínky, že podací data jsou předána elektronicky nejpozději v okamžik podání, jsou kompletní a pracovník do předaných dat nevstupuje a neupravuje je (musí rovněž obsahovat alespoň jeden validní kontaktní údaj na adresáta zásilky – telefon nebo e-mail). Více na www.nasebaliky.cz

SIPO

Base price Price with Customer Card when paying by SIPO at the counter
CZK 34 CZK 27

You will receive the discount automatically upon presenting your Customer Card when paying by SIPO at a Czech Post office counter.

Letter mail

Mail service Base price Price with Customer Card for a single shipment of 1–9 items Price with Customer Card for a single shipment of 10 or more items
Priority letters up to 50 g CZK 36 CZK 35 CZK 34
Economy letters up 50 g 31 Kč 30 Kč 29 Kč
Priority registered letters up to 50 g CZK 88 CZK 87 CZK 86
Economy registered letters up to 50 g CZK 83 CZK 82 CZK 81
Insured Letter up to 50 g CZK 88 CZK 87 CZK 86
You will receive the discount automatically upon presentation of your Customer Card. The discount can be applied when sending letters, provided you pay by invoice, bank transfer, or cash. However, it cannot be applied to letters that have already been stamped. 
Base price Price with Customer Card when paying by SIPO at the counter
CZK 34 CZK 27

*The discount applies to shipments sent at the basic price or at the price for shipments sent with a ČP Customer Card. The condition for granting the discount is the submission of shipping data via the "Send Shipment" application available at www.poslatzasilku.cz, via the ePA electronic shipping form, which is available for download at www.ceskaposta.cz/ke-stazeni/ formulare-a-tiskopisy or by other electronic means designated by the company for the submission of posting data (Online Posting, API interface, etc.). The posting data must be submitted no later than at the time of posting, must be complete, and must not require any additional intervention by company employees.

You can find all the details about discounts in the Price List, or you can calculate your price directly in our calculator.

How to order

FREE anytime online or at post offices!

  • Electronically directly on this page 

Save yourself a trip to the post office and submit an online application for a Customer Card. We will confirm receipt of your application by email and deliver your Customer Card by registered mail within 10 business days of ordering. 

  • In person at post office branches 

Fill out and submit the application at any Czech Post office. You can obtain the application either directly at the post office or download it, print it out, and bring the completed form to the post office. 

How to order additional cards? 

Each branch of your company can order up to 10 Customer Cards. The first 2 cards for each branch are issued free of charge, and a card production fee of CZK 50 is charged for each additional card. When ordering additional cards for a branch that already has a card, there is no need to fill out the application again; simply go to the post office and provide the card number.  

Card transfer

We will send it within 10 days to the address of the company's registered office. 

For security reasons, we will deliver the card exclusively to the company's registered office by registered mail to be delivered in person. It can only be accepted by the owner, managing director, or authorized person acting on behalf of the company. By sending it to the registered office address, we protect you against the card falling into unauthorized hands. We verify the registered office in the ARES database of economic entities. Once you receive the card, it becomes valid immediately and you can start using it to its full extent. By using the card for the first time, you confirm your agreement with the card terms and conditions. The card is valid for 3 years, unless otherwise specified by the issuer. 

What does the shipment contain? 

  • Customer card
  • Terms and conditions for using the Customer Card
  • Security code in case you need to block the card or change your contact details, for example  

Information on the Customer Card 

  1. Card number – the most important piece of information on the card. This number is also part of the barcode on the card. 
  2. Barcode – for convenient shipment submission. Thanks to this, you will no longer have to write out the address at the counter. 
  3. Name or company name – i.e., the card owner. 
  4. Mailing address of the cardholder. If you are sending shipments with a Customer Card, it must be listed as the sender's address on all shipments. 
  5. Identification number of the cardholder according to the Commercial Register. 
  6. Customer ID – this is the first 10 digits of the card number. They are unique and the same for all your cards. 

How to use the card?

Simply hand it in at the post office counter! 

  1. Present your card at any branch and you will automatically receive all discounts and benefits.  
  2. You do not need to fill out any shipping labels; we will provide you with a printed proof of shipment.  
  3. The contact address listed on the card serves as the sender's address.  
  4. You pay the postage reduced by the discounts associated with the Customer Card.  

 What is a contact address?  

  • The address you provided in your order and which is printed on the back of your card (this may be your company's registered address or another contact address you provided in your order)
  • serves as the address that will always be listed as the sender's address when sending shipments with the Customer Card  
  • This is the address you would normally write on a postage slip.  

What to do in case of theft or loss? 

Please contact us, and we will block your card and issue a new one. 

What to do if your card is lost or stolen? 

If you lose your Customer Card or it is stolen, we recommend that you block the card immediately. There are two ways to block your card: by calling the customer service line or at any Czech Post office. To successfully block your card, you must provide the security code that you received in the package with your card. Blocking your card is irreversible; the card cannot be restored and you must order a new one. 

What is a security code? 

You will receive the security code in the package together with the card. It is a four-digit number that you should keep safe and not disclose to anyone. You can use the code, for example, to block your card in case of loss, theft, or other misuse, or to change your contact details. 

Have you lost your security code? 

Simply send us a Request for a new security code for your Česká pošta, s.p. Customer Card to the Customer Card Center address: Česká pošta, s.p., Oddělení ZCU/1, Wolkerova 480, 749 20 Vítkov. We will generate and send you a new code for a handling fee of CZK 30 only. 

Download