Longer collection time
Extension of collection time for picking up already deposited consignments
If the delivery person has already attempted to deliver the consignment and you are unable to collect it by the end of the collection period specified in the Notice, you can extend the storage period up to 1 month from the date on which the consignment was ready for collection*. We provide this service free of charge.
*The length of time for which the storage period can be extended depends on the type of consignment.
How to do it...
- online in the Czech Post web application Online Change of Delivery,
- in the Pošta Online mobile application, where you can extend the storage period for all consignments on a one-off or temporary basis,
- by phone – you will find the phone number of your depositing post office on the Notice, where you can arrange the extension,
- your authorized representative (see Recipient Card) can request an extension directly at your storage post office after presenting the Notice or providing the consignment details.
When the service cannot be provided:
- for consignments for which the sender has requested the additional service "Depose for 10 days only" or has added the note "Do not depose" or "Do not extend the collection period,"
- for money orders.
Longer collection time for picking up incoming consignments
If you are leaving for a shorter period of time, you can request an extension of the collection period for up to 1 month from the date on which the consignment was ready for collection for all types of consignments where this is possible. The request is valid for one month and can be submitted repeatedly. We provide this service free of charge.
How to do it...
- by phone – you will find the phone number of your depositing post office on the Notice, where you can arrange for an extension,
- in the Pošta Online mobile app using the Temporary Delivery Change feature,
- in person at any post office using the Request – Addressee's Action form,
- your authorized representative can request an extension of the collection period at any post office using the Request – Addressee's Action form.
When the service cannot be provided:
- for consignments for which the sender has requested the additional service "Depose for 10 days only" or has added the note "Do not depose" or "Do not extend the collection period,"
for money orders.