SIPO for payers

SIPO (Centralized Collection of Payments from the Public) is a service provided by Česká pošta, s.p., consisting of the collection of payments from individuals on behalf of legal entities and other entities that have entered into a SIPO service agreement with the postal service. SIPO is used to pay, for example, rent, electricity, gas, water, radio and television fees, cable television, newspaper subscriptions, property taxes, as well as building savings, life insurance, and other types of insurance, etc.

As of March 1, 2018, the SIPO service is governed by the Payment Services Act No. 370/2017 Coll.

Existing SIPO payers may be asked at service locations to provide mandatory information associated with their account number (e.g., date of birth, current address, etc.)! This mandatory information is required under the Payment Services Act.

For more information, please contact the Czech Post Customer Service Center or send an email to info@cpost.cz.

ISO/IEC 27001 Certified Payment Tool

Benefits of the service

SIPO allows you to combine all your recurring payments (water, gas, rent, insurance premiums, newspaper subscriptions, etc.) into a single payment. Of course, you receive a detailed breakdown of each payment every month, so you can keep track of what you’re paying for and how much. SIPO is a modern payment tool that saves you time, hassle, and money.

Good accessibility

  • Customers interested in the SIPO service can request a connection number at any branch. They will receive the connection number immediately.
  • At any branch, you can request the establishment of a so-called contact address to which we will send your SIPO documents (e.g., to a temporary residence).
  • At any branch, you can request a replacement or partial SIPO payment slip for selected payments if the SIPO payment slip has not yet been paid (you will need any SIPO document showing your account number and a valid ID).

Personal Connection Number

  • The reference number is linked to you personally; it is a unique identifier, similar to a bank account number. If you move, change your last name, etc., your reference number will remain the same. The advantage of the connection number remaining unchanged is that you can link all payments you make via SIPO anywhere in the Czech Republic to it, thereby consolidating them into a single payment document (e.g., electricity usage in your apartment and electricity usage at your cottage).

Information about the current payment

  • Every month, you will receive a summary of your consolidated payments.
  • Payers who pay in cash will receive a SIPO Payment Receipt – Cash. You can receive this document in paper form, or we can send it to you via email.
  • Those who pay SIPO via direct debit from their bank account will receive an informational document titled SIPO Payment Receipt – Non-Cash. You can receive this document in paper form or we can send it to you via email. If you exceed the SIPO limit set by your bank, you will receive a SIPO Payment Document – Cash, which you can pay in cash at the post office or via a one-time payment order.

Confirmation of SIPO Payments Made (upon request)

  • At any of our branches, we can issue a one-time monthly SIPO Payment Confirmation / SIPO Payment Summary upon request, showing the specific dates of transfers between Česká pošta and the recipient of your payments.
  • You can also request at any branch to receive regular monthly, quarterly, semi-annual, or annual SIPO Payment Confirmations / SIPO Payment Summaries.
  • You can receive this confirmation in paper form, or we can send it to you via email.

Higher speed

  • For example, changes related to the payment of radio and television license fees will be reflected in SIPO starting next month.

Payment flexibility

  • You can pay your SIPO bill from the date you receive the payment notice until the last day of the month for which the notice is issued. If the payment notice includes payments with specific due dates, you must make the payment by the due date to ensure that those deadlines are met.

Less paperwork

  • SIPO payment slips (Cash) include a breakdown of your payments and a payment order. Take this slip to the post office, and after payment, you will receive a receipt.
  • With the SIPO payment slip (Non-Cash), your bank automatically debits the payment from your bank account.

Payments in a Bank 

  • You can also pay your SIPO bill using a one-time payment order (JPÚ) submitted through your bank to account number 156080780/0300, variable symbol (found in field 1 at the top of the SIPO payment slip for the month for which you are paying via the one-time payment order), specific symbol = your reference number (found in field 2 at the top of the SIPO payment slip). Make the SIPO payment via a one-time payment order so that the payment is credited to the Czech Post’s account no later than the last business day of the given billing month. You can also make a one-time payment order by scanning the QR code located on the SIPO payment slip.

Getting SIPO

To enroll in SIPO, you need to obtain a connection number. To obtain a connection number, we will fill out the SIPO form with you at our office. You will need to bring a valid ID with you to fill out the SIPO form. Your connection number will be assigned immediately. The assigned connection number will be provided to you in writing. The connection number obtained in this way is valid for the entire duration of your participation in the SIPO system and cannot be changed. If the connection number is not used for 3 years, it is automatically canceled.

When setting up a contact number, you can choose from the following additional services:

  • Enable delivery of SIPO Payment Confirmations / SIPO Payment Summaries
  • Delivery frequency for SIPO Payment Confirmations / SIPO Payment Summaries (options: monthly / quarterly / semi-annually / annually)
  • Delivery method for SIPO Payment Confirmations / SIPO Payment Overviews (by mail or email)
  • Sending SIPO Payment Documents to an email address

Adding payments to SIPO

Radio and television fees (Czech Radio + Czech Television)

The Service Center will handle the registration, cancellation, and changes to your radio and television license fees on your behalf.

To register, cancel, or apply for an exemption from Czech Radio and Czech Television fees, you will need special forms, any document with your identification number, and a valid ID. You can obtain the forms at any branch office, and any branch office will assist you with your registration, cancellation, or exemption request.

Changes to fees, their cancellation, or exemptions from payment will be reflected in your SIPO statement as early as the following month. As of February 1, 2007, SIPO reminders are no longer sent for unpaid radio and television fees; instead, unpaid fees are automatically included in the SIPO for the following month under fee codes 317 – ČRo unpaid from last month, and 319 – ČT unpaid from last month.

SIPO payment method

You can pay your SIPO bill using the following methods:

In cash at the post office

You can pay your SIPO bill at any branch using the SIPO Payment Slip – Cash option. The fee for cash payments is 34 CZK (27 CZK with a Customer Card). After payment, the branch will print its own postmark on the slip and return the entire document to you.

Our tip! With the Czech Post Customer Card, paying your SIPO bills at the counter is cheaper! Apply for your Customer Card for free today at www.zakaznicka-karta.cz and start taking full advantage of its benefits.

Cash on delivery from your postman

SIPO Payment Slip – You will hand over the cash and money to your postman in exchange for a receipt. The total cost for the cash payment and the postman’s handling of the cash payment is 39 CZK. The postman will return the entire slip, with the post office’s postmark printed on it, to you the following business day.

One-time payment order (JPÚ)

You can also pay your SIPO bill via a one-time payment order submitted at your bank to account number 156080780/0300. Enter the variable symbol (found in box 1 at the top of the SIPO payment slip for the month you are paying via one-time payment order) and your connection number as the specific symbol (found in box 2 at the top of the SIPO payment slip – Cash). The prescribed amount (found in box 3 at the top of the SIPO payment slip) cannot be changed. Instructions are provided on the back of the SIPO payment slip. If you use mobile banking to make SIPO payments, you can scan the QR code from the SIPO slip, which will automatically fill in all the details needed to enter the payment order.

The fee for this payment method is 22 CZK, and you will pay it the following month via SIPO. Please make the SIPO payment via a one-time payment order so that the funds are credited to the Czech Post’s account no later than the last business day of the billing month indicated on the SIPO document. Česká pošta, s.p. cannot process payments received after the end of the billing month, or those with an incorrect amount or symbol, and will return them to the payer’s account. For more information regarding a returned SIPO payment, please contact us at: sipo-reklamace.vakvi@cpost.cz.

By bank transfer from an account held at a bank in the Czech Republic

You authorize your bank to process the SIPO direct debit. On the specified date, the bank will deduct the SIPO payment from your account, transfer it to the account of Česká pošta, s.p., which will process the payment and subsequently transfer the individual payment items to the recipients’ accounts. 

The fee for a SIPO direct debit payment, including mailing of the SIPO receipt, is 22 CZK, and the fee for a SIPO direct debit payment, including sending the SIPO receipt by email, is 7 CZK.

List of Banks

Fees paid by SIPO clients

Prices effective as of January 1, 2026

Service Price Price including VAT
SIPO payment at the counter, including issuance of a SIPO payment receipt – Cash
  • SIPO payment at the counter (in the amount of 13.00 CZK)*
  • Sending a SIPO payment slip – Cash (in the amount of 21.00 CZK)
 28.10 CZK 34 CZK
SIPO payment at the counter using a Customer Card, including issuance of a SIPO payment receipt – Cash
  • SIPO payment at the counter (in the amount of 6.00 CZK)*
  • Sending a SIPO payment slip – Cash (in the amount of 21.00 CZK)
 22.31 CZK 27 CZK
SIPO payment at the delivery agent, including issuance of a SIPO payment receipt – Cash
  • SIPO payment at the postman (in the amount of 18.00 CZK)*
  • Sending a SIPO payment slip – Cash (in the amount of 21.00 CZK)
 32.23 CZK 39 CZK
SIPO payment made via a one-time payment order, including the issuance of a SIPO payment receipt – Cash 18.18 CZK 22 CZK
Payment via SIPO Direct Debit, including the mailing of the SIPO payment slip – Cashless payment by mail 18.18 CZK 22 Kč
Payment via SIPO Direct Debit, including the delivery of the SIPO payment receipt – Cashless via email 5.79 CZK 7 CZK
Generating a SIPO payment slip or a reminder of unpaid SIPO payments for selected payments 5.79 CZK 7 CZK
Issuance of a SIPO Payment Document - Cash Due to Exceeding the Direct Debit Limit 18.18 CZK 22 CZK
Issuance of a SIPO Payment Confirmation Price Price including VAT
- monthly 10.74 CZK 13 CZK
- quarterly 15.70 CZK 19 CZK
- mid-year 25.62 CZK 31 CZK
- annual 50.41 CZK 61 CZK
Sending a Confirmation of Paid SIPO Payments by Mail 18.18 CZK 22 CZK

Payments to Recipients

Payments to Recipients can only be made if the Recipient has entered into a contract with Česká pošta, s.p. – list of Recipients. If you wish to pay a Recipient via SIPO, log in with the relevant Recipient and provide them with your account number. If the Recipient requests a document verifying the assignment of your personal connection number, you may submit your most recent SIPO payment slip or SIPO form. The Recipient can then enter the payment and submit this entry to the post office. Without your permission or knowledge, the payee cannot enter a payment into your SIPO, even if they know your account number. The payment entry will appear in your SIPO no sooner than the following month. Please file any complaints regarding entered or unentered payments directly with the payee who is entering the payment for you.

Frequently asked questions about SIPO

Visit any branch office, where our staff will discuss the requested change of permanent residence with you. You must present personal identification. Your connection number will remain the same, and we will send your SIPO payment documents to your new address starting the following month.

Visit the branch office, where our employee will discuss the temporary change of address with you. You must present personal identification. Your connection number will remain the same, and we will send your SIPO payment documents to your chosen temporary contact address. Cancellation of SIPO payment documents being sent to your temporary address must be discussed again at any branch office.

Visit any branch, and we will be happy to issue you a replacement document free of charge if your SIPO payment document has not been paid. All you need is any SIPO document showing your connection number and personal identification document.

Visit any branch, and we will issue you a one-time SIPO payment slip for the selected payments. You will need any SIPO document stating your connection number and personal identification number. You will pay CZK 5 for this service for each SIPO payment slip issued for the selected payments. Radio and television fees and prices for your selected services paid by post (e.g., the price for sending a SIPO payment confirmation/SIPO payment overview) cannot be excluded from SIPO. A SIPO payment document for selected payments cannot be issued if the SIPO payment document has already been paid.

If your bank did not collect the payment on the first collection date (by the 15th day of the month) or on the second collection date (by the 23rd day of the month), visit any branch (it depends on the bank whether it uses one or two collection dates for SIPO payments). We will be happy to issue you a replacement document free of charge or a SIPO payment document for selected payments for a fee. All you need is any SIPO document showing your connection number and personal ID. The document can be paid by means of a one-time payment order (JPÚ) so that the payment is credited to the Czech Post account no later than the last working day of the given collection month, or in cash at any branch, even on the last working day of the month.

At your new bank, request the establishment of the "SIPO Direct Debit Authorization" service. The bank will forward this information to the Czech Post Office, and from the following direct debit month, the bank will collect SIPO from your new account. In the same month, request your original bank to cancel the "SIPO Direct Debit Authorization" service. You can obtain information about the effectiveness of the service at banks.

You can obtain all information about changes to the service from your bank.

Visit any branch, and we will print out a confirmation of SIPO payments made / an overview of SIPO payments for the selected month with specific transfer dates between Česká pošta and the recipients of your payments. The document can only be issued for the last 36 months. You need any SIPO document that includes your connection number and personal identification number. You will pay CZK 10 for this service for each confirmation issued.

Visit any branch, where our staff will discuss the requested change with you and activate the sending of SIPO payment confirmations. SIPO payment overview at the desired interval (monthly for CZK 10 / quarterly for CZK 15 / semi-annually for CZK 25 / annually for CZK 50) and form of delivery (free of charge by e-mail or by post in the form of a letter for CZK 18). If you need any SIPO document stating your connection number and personal ID, please provide your e-mail address if you wish to receive it by e-mail.

Visit any branch, where our employee will discuss the requested cancellation with you. You will need any SIPO document stating your connection number and personal identification document. The last Confirmation of SIPO payments / Overview of SIPO payments will be sent to you in the month in which you cancel this additional service. Since the price for the additional service is charged retroactively, you will be charged the last fees in the month following the cancellation of the service.

Visit any branch, where our staff will discuss the requested change with you. You will need any SIPO document stating your connection number and personal identification number. Don't forget to provide your email address.

At any branch, you will present the document with which the payment was made, i.e., the document must be stamped with the postmark of the post office where it was sent. With your consent, the branch can first print out a detailed confirmation of SIPO payments made / an overview of SIPO payments for the month in question (the price of the confirmation is CZK 10). If you are not interested in this, or if the discrepancy persists, the Branch will initiate a complaint procedure and inform you of the result within 15 days.

As standard, Česká pošta sends the SIPO payment document by email on approximately the 6th day of the month. If you find that you have not received the SIPO payment document by email, send a request for the document to be resent to: sipo-reklamace.vakvi@cpost.cz

Make your SIPO payment using a one-time payment order (JPÚ) according to the instructions on the relevant SIPO document so that the payment is credited to the Czech Post account no later than the last working day of the collection month specified on the SIPO document, or in cash at any branch on the last working day of the month. SIPO payments containing only postal charges are free of charge when paid via JPÚ. SIPO payments containing only postal charges are charged at CZK 28 when paid in cash at the post office, or CZK 22 with a Customer Card.

Cancellation of the SIPO service can be made by submitting a request for termination of the Agreement by mutual agreement, by giving notice or withdrawing from the Agreement at any Branch, or by sending a written request via the Czech Post data box to the data box ID kr7cdry or by e-mail with an electronic signature (qualified certificate) to the e-mail address sipo-reklamace.vakvi@cpost.cz

Česká pošta does not ensure or perform the removal of SIPO payment items held by individual Recipients for a given connection number. These activities must be ensured by the Payer with the individual Recipients themselves. Complete information on the termination of the Agreement is provided in the SIPO Terms and Conditions for Payers (Article 10), which can be found on this website in the "Documents for Download" section.

Please contact the Recipient responsible for the payment.

Do not pay the SIPO payment document after its expiry date.

Radio and television fees will be automatically transferred to SIPO for the following collection month, as requested by Czech Radio and Czech Television. Any unpaid postal fees will also be transferred in the same way.

A reminder of unpaid SIPO payments may be issued for some unpaid payment items if the payment recipient uses the Czech Post's reminder service. Payment of other unpaid payment items must be resolved with the individual payment recipients.

If you exceed the direct debit limit, the SIPO payment will not be debited from your bank account and you will receive a SIPO – CASH payment document with the information "SPECIFIED LIMIT EXCEEDED". The issuance of a SIPO payment document – CASH due to exceeding the collection limit is subject to a fee in accordance with the currently valid version of the Price List. SIPO payments can be made via a one-time payment order (JPÚ) according to the instructions on the back of the SIPO document so that the payment is credited to the Czech Post account no later than the last working day of the collection month or in cash at any branch on the last working day of the month. At the bank (on your account), you can increase the collection limit for SIPO payments within the set "SIPO Collection Authorization." The bank will forward this information to Česká pošta, and from the following collection month, the bank will again collect SIPO from your account. For Česká pošta, the increase in the collection limit is binding only after confirmation from the bank has been received. Please contact your bank for information on the deadlines for changing the collection limit.

You can change the direct debit limit for SIPO payments in your bank account under the "SIPO direct debit authorization" setting. The bank will forward this information to Česká pošta, and from the following direct debit month, the bank will debit SIPO from your account up to the newly set amount. For the Czech Post, the increase in the direct debit limit is binding only after receipt of confirmation from the bank. Please check with your bank for deadlines for changing the direct debit limit.

Current Contract Documents