Packaging of postal items

For your information, we have provided guidelines for packaging shipments. Compliance with these guidelines is not an end in itself, but is intended to contribute to your satisfaction with our services.

General principles for packaging shipments

  1. Postal items must be prepared and secured in such a way that their contents
    1. cannot endanger human health and safety,
    2. do not cause unpleasant sensory perceptions,
    3. cannot damage other postal items or equipment used by the company.
  2. Postal items must be secured in such a way that it is not possible to break into them without leaving obvious traces.
  3. The outer and inner packaging must be appropriate for
    1. the nature and weight of the contents,
    2. the method and duration of transport of the postal item,
    3. the manner in which the postal item will be handled during the provision of the postal service, including any sorting using mechanical equipment.
  4. The outer and inner packaging must be
    1. sufficiently strong to effectively protect the contents against possible damage resulting from contact with other postal items (friction, pressure, and impact),
    2. sufficient to prevent the contents from being damaged by climatic influences.
  5. The contents must be secured so that they cannot be damaged by friction, pressure, or impact between themselves and the packaging or between themselves.
  6. The postal item must be prepared in such a way as to allow safe and easy handling. If the weight of the postal item exceeds 15 kg, it must be prepared in such a way that it can be safely and easily handled by two people.
  7. An unpackaged item may only be sent by post if it is sufficiently rigid and if
    1. it is expressly stipulated in the following text, or
    2. it is not necessary to package the item in order to meet the requirements of paragraphs 1 to 6 (see above) and there is no risk that part of the item being transported could become detached during normal handling of the postal item.
  8. The outer packaging of the postal item must not bear any traces of previous use in the service provided by the company.

Special packaging requirements

Ordinary mail

  • Cardboard card (postcard, correspondence card): sent without packaging,
  • Ordinary letter: sealed envelope with contents inside

Registered mail

The contents of the service item are enclosed in packaging with contents inside or an unfolded cardboard card.

Valuable mail

Valuable mail must be packed in sealed packaging. Only special envelopes or special packaging sold by the company may be used as packaging.
Special packaging sold by the company must be sealed according to the instructions attached to the packaging sold.

Valuable shipment

A valuable shipment with a declared value of up to CZK 10,000, or with a declared value of up to CZK 30,000 if it does not contain money, precious metals and stones, securities, jewelry, and similarly valuable items:

  • Regularly packaged shipment

Valuable shipment with a declared value exceeding CZK 30,000 or valuable shipment with a declared value between CZK 10,000 and CZK 30,000 containing cash, precious metals and stones, securities, jewelry, and similarly valuable items:

  • must be sealed with paper or transparent plastic adhesive tape at least 2 cm wide; if the tape is not printed with a mark clearly identifying the sender, it must be affixed with at least two signatures or stamps of the sender, which must be placed over the paper tape or under the plastic tape,
  • If it is not possible to seal the packaging in this way, it shall be tied with strong, non-knotted twine. The ends of the twine shall be sealed with a seal bearing a mark clearly identifying the sender. The twine shall be looped where it crosses; it must be tightened so that it cannot be removed without breaking the seal.

This does not apply to unpackaged items.

How to pack a shipment correctly