Shipment notifications

We will keep you informed about the entire journey of your shipment by email or SMS.

Service description

The Notification service means electronic notification of a shipment via mobile phone or email.

If the sender uses the Registered Parcel, Insured Parcel, Domestic EMS when posting parcels and provides contact details (mobile phone or email), Notification to the recipient is included in these services free of charge.

Service process

Throughout the delivery process, we will keep you informed about the progress of your shipment by sending you text messages or emails. In order to provide you with shipment information, we need to know your mobile phone number or email address. 

For this reason, we kindly ask you to provide this information when ordering goods online or from mail order companies. Retailers will pass on your contact details to us along with the shipment, so we can easily contact you and deliver your shipment as quickly as possible.

Similarly, if you are posting a parcel yourself, simply fill in the shipment details, including the recipient's contact details, online or on the postage label.

Notification to recipients

If you are the recipient of a parcel shipment, we will notify you about the shipment completely free of charge. This is a clear e-mail notification where you will find all the necessary information about your shipment, such as the amount of cash on delivery, a link to the Track & Trace application, or the option to use ZDO. You will be informed about your shipment throughout the entire delivery process.

Notification to senders 

If you are the sender of a shipment and want to make sure that the recipient has received it, simply provide your contact details and ask for an electronic notification to the sender at the counter when submitting the shipment. 

Who can use the Notification service?

The Notification Service can be used by both individuals and legal entities, as well as non-contractual and occasional submitters, and contractual submitters.

Service price

The price for the Notification to Recipients service is already included in the basic price of shipments, and the recipient does not pay anything extra for it.

When submitting a shipment, the sender has the option of using Electronic Notification to the Sender (acceptance of the shipment by the recipient), which is charged according to the current Price List.