Insured letter
Service description
Insured letter can be used to send money, precious metals and stones and products made from them, jewelry and securities (traveler's checks, bearer checks, bills of exchange, etc.), payment cards, and vouchers for goods or services.
- Information about delivery or the status of your shipment is available the day after the shipment is posted.
- All information about the status of your shipment can be found in Track & Trace.
Benefits of the service
- 100% guarantee for the contents of the shipment from posting to delivery
- Fast delivery anywhere in the Czech Republic, usually on the next working day after posting
- Secure transport of high-value shipments up to one million crowns
- The price of the service includes Track & Trace via the Česká pošta website.
Product parameters
More detailed information about the service itself can be found in the Postal Conditions of Česká pošta, s.p. – Basic Postal Services (Article 15 et seq.).
Yes
Yes
The post office is liable for loss, damage, or shortage of contents up to the declared value (max. CZK 1,000,000).
2 kg (weight is determined to the nearest 1 g upon posting)
Special security plastic packaging sold by Czechia Post must be used.
C5 format – 16.2 × 22.9 cm (can hold A5 format contents)
C4 format – 22.9 × 32.4 cm (can hold A4 format contents)
Price list
Insured Letter
- 50 g
- 88.00 CZK
- 100 g
- 92.00 CZK
- 500 g
- 94.00 CZK
- 1000 g
- 100.00 CZK
- 2000 g
- 106.00 CZK
- 50 g
- 87.00 CZK
- 100 g
- 91.00 CZK
- 500 g
- 93.00 CZK
- 1000 g
- 99.00 CZK
- 2000 g
- 105.00 CZK
Discount
Discount for shipments when complete shipping details are submitted electronically - CZK 2
The discount applies to shipments sent at the basic price or at the price for shipments sent with a ČP Customer Card. The discount is granted on condition that the posting details are submitted via the “Send a shipment” application available at www.poslatzasilku.cz, via the ePA electronic posting sheet, which can be downloaded at www.ceskaposta.cz/ke-stazeni/formulare-a-tiskopisy, or by other electronic means designated by the company for the submission of posting details (Online Submission, API interface, etc.). The shipping data must be submitted no later than at the time of shipment, must be complete, and must not require any additional intervention by company employees.
Frequently asked questions about cash on Delivery without a receipt
You can find out the price for services using the calculator on the Czech Post website or in the price list of services.
Products with the option of cash on delivery include: Registered letter, Registered letter – standard, Insured letter, Registered Mail for the blind, EMS parcel, Insured Parcel, Registered parcel.
When submitting items at a branch, you must have a completed new postage slip "PL" (Forms and Printouts) or a new postage sheet for multiple items "PA," or its new electronic form "ePA."
When using a postage sheet, only one selected payment method is possible for the payment of selected cash on delivery items.
Cash on delivery parcels can be posted at any Czech Post office. In addition to the recipient's and sender's details, it is important to write "DOBÍRKA" (cash on delivery) on the parcel and state the amount in figures that you require the recipient to pay upon delivery.
For more information, see the Advice and Tips section.
You can choose to pay the collected cash on delivery amount in cash or to a bank account.
You can prepare a cash on delivery shipment online via the Pošta Online website. After entering the details, you will be able to print out the address label. You will also receive a code to present at the post office. After paying the price at the post office, you will receive confirmation of shipment to the specified email address.
Can't print? Then copy the address from the label onto the shipment and write the shipping code above the recipient's address.
You can track your cash on delivery shipment by entering the shipment tracking number on the Shipment Tracking page.
As the sender, you will receive the cash on delivery payment by cash payment slip for cash collection no later than 3 business days after delivery of the shipment to the recipient.
You can pay cash on delivery by card or cash to the parcel delivery service. For letter mail, cash on delivery can only be paid in cash. The recipient also has the option of picking up the shipment at the post office and paying cash on delivery by card or cash.
If the cash on delivery payment has not been made, you can file a complaint either in person at a branch or electronically on the Czech Post website (Track Shipment section).
The shipment will be returned to the sender. In the event of an unsuccessful delivery attempt, the sender will be notified and the shipment will be stored at the storage post office.
Method of payment
Submission
- Valuable mail must be packed in sealed packaging; only special plastic packaging sold by Česká pošta may be used for this purpose
- The special packaging must be sealed according to the instructions attached to the packaging sold. It is not permitted to correct any information on the packaging of valuable mail
- The price of the service depends on the weight and declared value of the contents
- Additional services are available at an extra charge
- The sender fills in the pre-printed Postage Slip, Postage Sheet in electronic or paper form, or Data File
- The post office confirms the shipment to the sender in a postage receipt. This takes the form of a Postage Slip or Postage Sheet
- The sender is required to state the value of the contents on the proof of posting. The declared value must not exceed CZK 1,000,000
Delivery
Security packaging formats
| Special security plastic envelope for valuable documents | Price (with VAT) |
|---|---|
| format C5 (16,2 × 22,9 cm) | 11 CZK |
| format C4 (22,9 × 32,4 cm) | 16 CZK |
| cash on delivery format C5 (16,2 × 22,9 cm) | 16 CZK |
| cash on delivery format C4 (22,9 × 32,4 cm) | 20 CZK |
Alternative services
For contract customers
Based on the agreement with ČP, you can use the following services:
Document-free cash on delivery – if you submit your shipment in the form of a data file, you can use this service to reduce the administrative burden. The service significantly speeds up the receipt of financial amounts from cash on delivery shipments.
| Document-free cash on delivery | Price |
|---|---|
| regardless of the amount of the cash on delivery payment | 30 CZK |
Cash on delivery - if the customer (addressee of the cash on delivery shipment) uses this service on the basis of a contract, the price for the service is not paid by the sender, but by the addressee. In addition to other prices for the shipment, a surcharge of CZK 4 is added. The declared price may not exceed CZK 100,000, and the service cannot be combined with other additional services.
Files from the Track & Trace service - use this if you want to keep track of your shipped items on a daily basis. We will send you a report by email showing the exact status of each shipment – whether it has been delivered, stored, returned, etc.
Data submission – you can use this for easy electronic submission. It is a fast, modern, and convenient way to submit shipment data. No more unnecessary paperwork. Everything is done electronically.
For contract customers, payment is also possible by cash register receipt, cashless payment for postal services, or bank transfer.
If you need more information, please contact the ČP Contact Center or call the customer service line, regardless of the amount of the cash on delivery.