Recipient card
Recipient card
Authorize your loved ones and have them receive your deliveries
Electronic recipient card for Customer Card
What is an electronic recipient card for a Customer Card?
The electronic recipient card linked to the Customer Card (hereinafter referred to as the "Card") authorizes the representative to accept shipments on behalf of the addressee, the pension of the other spouse (unless it is to be delivered in person), and remitted cash amounts (except for shipments and remitted cash amounts intended for the addressee's own hands only).
The Card can be activated for any Czech Post Customer Card for natural persons.
How to apply for a card
I can apply for a Card and an Extended Card for the recipient:
- at any post office by filling out the form here
- online, after logging into our virtual branch Pošta Online
When submitting an application at the counter, the post office will verify the applicant's identity. The post office will issue the card while you wait for an active and valid Customer Card.
If the applicant wishes to receive shipments on behalf of persons who are legally incompetent, their signature must be verified by a notary, municipal office, Czech diplomatic mission abroad, or a lawyer's statement of authenticity. If the applicant is a holder of a power of attorney, a certified copy of the power of attorney must be attached to the application.
Where to use the card to collect parcels
- at the post office – by presenting your Customer Card with recipient ID functionality and personal ID
- at the address – by presenting your Customer Card with recipient ID functionality, Extended Recipient ID, and personal ID
Don't have our Czech Post Customer Card yet? Apply for one at any Czech Post branch or online at www.zakaznicka-karta.cz. We can issue it to you immediately.
A card in the form of a Customer Card has its advantages
- Option to set up and manage online.
- Compact format, no more paper cards.
- The post office sends notification of the arrival of a shipment to both the addressee and their authorized representatives.
- The authorization applies to all of the representative's own Customer Cards. This means they do not have to worry about which card to use when collecting a shipment.
- Up to 20 people can be authorized.
- Information about the status of the authorization is provided via email notifications, such as warnings about the approaching expiry date of the card.
What is an Enhanced Recipient Card?
If you need someone to collect registered mail on your behalf (this does not apply to registered mail addressed exclusively to the addressee) or your spouse's pension (unless it is registered mail), they must apply for an Extended Recipient Card.
An Extended Recipient Card is a supplementary plastic card to the Card, which allows the delivery person at the addressee's address or the staff at the delivery point to read the authorization data from this card as they would at the counter.
An Extended Recipient Card can only be issued to an authorized representative who holds a Customer Card with the Recipient Card function activated.
An Extended Recipient Card can be requested at any post office or online. It will then be sent by registered mail to the authorized representative's contact address.
Price list
The post office charges a fee for issuing the Card and the Extended Recipient Card in accordance with the valid Price List. The authorization fee for one person is CZK 89, and the fee for issuing the Extended Recipient Card is CZK 20.
Validity
Paper recipient card
You can apply for a paper recipient card for both individuals and legal entities in writing using forms that are also available at any post office in the Czech Republic.
When submitting the application, the post office will verify the identity of the applicant. If the application for a natural person is submitted by a natural person other than the addressee, the signature of the authorized representative must be verified by a notary, municipal office, Czech diplomatic mission abroad, or by a lawyer's statement of authenticity of the signature.
If the applicant is a holder of a power of attorney or a legal representative, a certified copy of the power of attorney or a form of the Legal Representative's Declaration must be attached to the application.
The post office charges a fee for the issuance of a paper card in accordance with the valid Price List.
Note: Paper recipient cards issued before February 29, 2008 cannot be used to collect shipments. Their validity expired on June 1, 2021.