Electronic Recipient Card for Customer Card

If you have no time to pick up your consignments, why not designate somebody to do it on your behalf. The only thing they need is Czech Post’s Customer Card. Get a Customer Card to be able to authorise such persons online or to begin to pick up consignments on behalf of those who will have authorised you.

What is the electronic Recipient Card for Customer Card?

Zákaznická karta

An electronic Recipient Card for Customer Card (“the Card”) enables the authorised person to accept consignments, pension payments (qualified as Restricted Delivery) and money order amounts (except consignments and money order amounts to be delivered to the addressee only) on behalf of the addressee.

The Card can be enabled for each Czech Post’s Customer Card issued to an individual.

How to get the Card?

You can apply for the Card as well as the Enhanced Recipient Card:

  • by filling in this form (pdf, 120kB) and submitting it at any post office;
  • online after logging in to our virtual branch OnlinePost.

     

The counter clerk at the post office will check your identity. The Card related to an active and valid Customer Card will be issued while you wait.

If the applicant wants to accept consignments on behalf of a legally incapacitated person, the applicant’s signature must be legalised by a notary, municipal office, Czech Embassy abroad, or an attorney. If the applicant acts on basis of a power of attorney, a legalised copy of the power of attorney has to be attached to the application form.

Where can the Card be used to accept consignments?

  • At the post office - against the Customer Card with enabled Recipient Card and an identity document;
  • At the delivery address - against the Customer Card with enabled Recipient Card, the Enhanced Recipient Card and an identity document.

Tip: If you do not have a Czech Post’s Customer Card yet, apply for it at any post office or online at www.zakaznicka-karta.cz. Your card can also be expedited.

What are the benefits of the Customer Card?

  • Online activation and administration
  • Compact format, no further paper cards
  • Notification of incoming consignments sent by the post office both to the addressee and his/her authorised persons
  • The authorisation applies to all Customer Cards of the authorised person so that he/she does not have to think about which one should be produced to pick up the consignment
  • Up to 20 persons can be authorised
  • Email status notifications about the authorisation, such as forthcoming expiry.

What is the Enhanced Recipient Card?

If you want to authorise a person to accept your consignments that are to be delivered to the addressee only or pension payments, the person will have to apply for the Enhanced Recipient Card.

The Enhanced Recipient Card means an additional plastic card related to the Card, which contains data about the authorisation readable by the delivery personnel at the addressee’s address or by the Service Point personnel as if they were at a post office counter.

The Enhanced Recipient Card can be issued only to an authorised person who holds a Customer Card with enabled Recipient Card.

An application for the Enhanced Recipient Card can be filed at any post office or online. The Enhanced Recipient Card will be sent by registered mail to the authorised person’s contact address.

     

Pricelist

The fee for activation of the Card and issuance of the Enhanced Recipient Card is set in the valid Pricelist (pdf, 2MB). The fee for authorisation of one person is CZK 89; the fee for issuance of the Enhanced Recipient Card is CZK 20.

Validity

The Card is valid only with the authorised person’s identity document within the entire Czech Republic for a term of 2 years. The validity of the authorisation can be cancelled or shortened at any time.

Paper Recipient Card

You can use forms available at any post office in the Czech Republic to apply for a paper Recipient Card both for an individual (pdf, 734kB) and a legal entity (pdf, 26kB).

The counter clerk at the post office will check your identity. If the application form for an individual is submitted by an individual other than the addressee, his/her signature must be legalised by a notary, municipal office, Czech Embassy abroad, or an attorney.

If the applicant acts on basis of a power attorney or in the capacity of a legal representative, a legalised copy of the power of attorney or the form Legal Representative’s Declaration (pdf, 23kB) has to be attached to the application form.

The fee for issuance of the paper Recipient Card is set in the valid Pricelist (pdf, 2MB).