Czech Post customer service line

The customer service line provides basic information about postal services, consignments, and the terms and conditions of Česká pošta.

Track your consignment

How can you get information about your consignment as quickly as possible? Use the Shipment Tracking web application.

Information on customs procedures

You can send us information about your shipment and all related documents via the online form at:  www.postaonline.cz/celni-rizeni

Electronic mail

Please send your questions, suggestions, requests, or complaints to our email address: info@cpost.cz

Telephone contact

Questions and information about services can also be handled by the support line 210 123 456 on working days from 8:00 a.m. to 6:00 p.m. You will be greeted by the voice assistant Eliška.

How to communicate correctly with the voice assistant Eliška?

The task of virtual assistant Eliška is to independently answer common questions or, if necessary, transfer the call to a live operator. Thanks to the information she obtains from you, the subsequent resolution of your request can be faster and more efficient.

  • Speak naturally, concisely, and in short sentences..
    Eliška understands simple and clear messages best..
    During the call, briefly describe what you need to discuss, for example:
     
    • "I need to know where my shipment is."
    • "I haven't received the shipment I'm expecting."
    • "I'm filling out a customs form and I don't have an invoice because it's a gift."
    • "My supplier has increased my gas deposits. Will I need to make changes to my SIPO?"
    • "I need to forward a shipment to another post office."
    • "I want to change the delivery address for a shipment."
    • "I need to find out how to issue a power of attorney to pick up a shipment for someone else."
    • "The shipment was returned to the sender, I need to find out what to do next."
  • If you are calling about a shipment, please have the shipment number ready in advance.
    You will be asked to provide the shipment number.
    The shipment number (e.g., "RR123456789CZ") is the only information that can be used to track your shipment.
    Without this number, it will not be possible to resolve the request.
    When dictating the shipment number, please pronounce it clearly and slowly.
  • For better call quality, we recommend calling from a quiet environment and without using speakerphone.
    Loud eavesdropping or background noise can cause poorer comprehension.

How does Eliška work?

Eliška is designed to primarily resolve your request independently. It is not possible to request a direct connection to an operator ("Connect me to an operator") at the beginning of the call.
If Eliška is unable to handle your request, she will automatically connect you to a live operator and provide them with basic information about your query.

If you prefer direct communication with an employee, you can use:

  • Visit to a Czech Post office,
  • Written submission of a query via the contact form or email address listed in the Contacts section.

Thank you for using our voice assistant Eliška. We believe that she will help you quickly and conveniently resolve your requests.