SIPO for Organisations

How does it work?

As a payment recipient, you submit your customers’ payment requests to us, and we will send them a SIPO payment slip with your payment details for payment the following month. Paid amounts are transferred to your account on the selected schedule—daily, once a month, or twice a month.

What do I need to provide to the Czech Post to collect payments from my customers?

You submit so-called “payment instructions,” which contain information about the name (the so-called “fee code”) under which you wish to collect the money, from whom, and in what amount. You can send these payment instructions in an encrypted file via email, enter them yourself using online access to the service, or use a combination of both options. If you send us the payment instructions in a file as an email attachment, the deadline for receiving payment instructions is the 25th day of the month. However, if you use electronic access to the service (the so-called eSIPO application), this deadline is 6:00 p.m. on the last day of the month.

When will the money be deposited into my account?

We begin collecting payments from your customers immediately the following month, known as the “collection month.” We can send the first collected payments to your account as early as two days after your customer has paid. Payments are transferred via a bulk payment order. You can choose the option that best suits your needs from the following: daily during the collection month, on the 20th day of the collection month and upon settlement, or only via a summary transfer as part of the settlement. Settlement takes place on the first business day after the end of the collection month.

What do you need for that?

All you need is a computer connected to the internet and a contract with us. When submitting payment instructions in a file sent via email, you’ll receive a free encryption program to secure your files.

Can I find out which prescription the payment was for?

You can find out whether the payer has paid the bill or not by checking the Czech Post's information files.
You can choose from the following file types:

• a list of paid invoices containing information about settled invoices
• a list of overdue invoices containing information about unpaid invoices
• if you use the reminder service, you can select a list of unpaid invoices containing information about unpaid invoices that will be sent reminders for

If you use the SIPO service with electronic access, you can check whether a payer has paid a bill in the eSIPO app by entering the payer’s SIPO reference number and the payment period.

How can I get electronic access to the service?

Electronic access to the service is available to you via the eSIPO app. This app provides you with an online overview of collections from customers and allows you to submit new direct debit requests without having to send encrypted files via email. As users of the app, you will receive login credentials and access rights from us (either read-only access to displayed data or read-write access). You can choose the number of app users based on your company’s current organizational needs. We offer three packages based on the maximum number of users (A – 100; B – 50; C – 10). You can manage users yourself (i.e., create, modify, or delete them). However, you can also use our administrator to manage these users. All prices for services providing electronic access to SIPO are listed in the Czech Post Price List.

Is it possible to submit SIPO payment orders in another format?

SIPO payment orders may also be submitted in writing using the designated “SIPO Payment Slip” form by the 20th day of the month preceding the month of collection at a selected post office.

What should I do if a customer doesn't pay me?

The payment collection rate for SIPO customers in the Czech Republic is exceptionally high, with nearly 95% of payments settled. For customers whose payments could not be debited from their bank accounts, we deliver payment requests to their mailboxes. With this document, customers can make payments at any of our branches or at banks. If the customer does not pay, the ideal option is the “reminder” service, where we deliver the payment requests to your customer via registered consignment.

Do you offer discounts?

We offer discounts for electronic access to our services. These discounts are listed in the Czech Post Price List.

How much does it cost?

Excerpt from the SIPO Price List for Payment Recipients: