Frequently Asked Questions: Customs clearance

Information for recipients of consignments from third countries:

If you expect an EMS consignment, you can make its delivery faster by using our Electronic Delivery Service (Electronic Delivery Service Application Form (doc, 62kB) ).

If you have not applied for our Electronic Delivery Service, the Post Office of Exchange will send you a registered letter with a Notice.

FAQs: AS YET, ONLY THE CZECH VERSION OF THE FAQs RELATING TO CUSTOMS CLEARANCE IS AVAILABLE.

The document FAQ - Časté otázky (pdf, 1005kB) contains answers to questions concerning:

  • CHANGES FROM 01 OCTOBER 2021,
  • THE WEB FORM AT www.postaonline.cz/celni-rizeni,
  • CUSTOMS CLEARANCE,
  • AUTHORISATION OF CZECH POST AS CUSTOMS CLEARANCE AGENT AND PERSONAL DATA PROTECTION,
  • SERVICES OF CZECH POST AS A CUSTOMS CLEARANCE AGENT,
  • NON-COMMERCIAL GOODS (FOR PRIVATE PURPOSES),
  • COMMERCIAL GOODS,
  • GIFTS,
  • FEES,
  • VALUE OF CONSIGNMENT,
  • REFUNDING,
  • MORE INFORMATION.