Are you expecting an international consignment?

• Check the exact location of your consignment
• Place of origin of your consignment
• How to handle customs clearance
• Representation by Czech Post
• Pricelist for Customs Declaration Services
• Other frequent reasons for importation
• List of EU Member States
• Contact and other information

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Check the exact location of your consignment

The consignment was posted abroad

• If you have received the posting number (reference code) of your consignment from the sender, you can track the current status of the consignment on the website of the postal operator if such service is available.
• The tracking service is typically called T&T (Track and Trace).
• You can also use other platforms, such as 17track or 4tracking

Arrival in the Czech Republic

• As soon as the consignment reaches the Czech Republic, you can find our own tracking information on our website in Track&Trace. This applies to consignments notified from abroad.
• In other words, we depend on information received from foreign postal operators.
• You can use both the original reference code and the reference code assigned in the Czech Republic to track your consignment.
  
   

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Place of origin of your consignment

1. Consingments sent from an EU country

If the country of origin of your consignment is an EU Member State, you need not essentially do anything because your consignment:

• does not require customs clearance;
• will not be submitted to the customs authority; and
• will be sent directly to the addressee as soon as it passes through the sorting procedure.

2. Consignments sent from a non-EU country (from the so-called third countries)

If the country of origin of your consignment is not an EU Member State, you will have to provide some cooperation.

You can find more information below. Ideally, use the online form www.postaonline.cz/celni-rizení to provide us with the necessary information on your consignment and the authorisation letter.

Content of consignment			Online data submission via www.postaonline.cz/celni-rizeni	VAT assessment	Customs duty assessment	Examples
GOODS	up to EUR 22 for private use (also applies to consignments ordered free of charge or for CZK 0, with the price of goods being included in the transportation cost (up to EUR 22)					Calculation example (pdf, 318kB)
	over EUR 150 for private use					Calculation example (pdf, 314kB)
	for business purposes					More information
	with VAT included in the price	customs clearance performed in the Czech Republic using the IOSS regime (EUR 0.1 to EUR 150)				Calculation example (pdf, 203kB)
		customs clearance performed by the importer	The consignment will be directly delivered to the addressee after its arrival in the Czech Republic.
GIFTS	up to EUR 45					Calculation example (pdf, 235kB)
	EUR 45–150
	over EUR 150

Customs duty is always assessed for goods and gifts worth more than EUR 150. Customs duty is also assessed for a specific category of goods including alcohol and alcoholic beverages, tobacco and tobacco products, perfumes and eau de toilette regardless of their value.

The IOSS (Import One-Stop Shop) regime: the seller (online store) is registered as a VAT payer in the EU and the customer buys goods for a price including VAT, i.e. VAT is not assessed when the goods are delivered. The IOSS code is the taxpayer identification number of the seller (online store) if the purchase price of the goods includes VAT.

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1. Write down important information when you are ordering any goods that are subject to customs clearance

This way, you will collect valuable information that will be required during the customs clearance procedure.

In particular, write down or save the following information:

• The consignment posting number (reference code), i.e. the code assigned to the consignment by the postal operator
• Accurate description of goods
• Sender’s details (name, address, postcode, country of origin)
• Price of goods and transportation cost
• Weight of goods
• IOSS code, i.e. the taxpayer identification number of the seller (online store) if the purchase price of the goods includes VAT

2. Before the consignment reaches the Czech Republic

If your consignment is not going to be directly delivered, consider the method of handling customs clearance even before it reaches the Czech Republic. You can ask us to represent you at the customs clearance procedure or go through it in person. The purpose of customs clearance is to check whether all requirements and restrictions are observed, customs duty and VAT assessed, and goods released for free circulation.

1. Representation by Czech Post
   Just use the form at www.postaonline.cz/celni-rizení to provide us with the required information and we will take care of the rest. We will contact you in case we need more information for the customs clearance procedure.
2. You can also go through the customs clearance procedure before the customs authority in person. You can find more information at www.celnicka.cz.
3. Consignments for which the customs clearance procedure was carried out by the importer (the tax on the consignment was assessed in an EU Member State and the consignment was released for free circulation) will be directly transported for delivery to the addressee.

You can fill out the online form at www.postaonline.cz/celni-rizeni:

1. In person before the arrival of the consignment in the Czech Republic if you know the consignment posting number (reference code)
2. Based on our notification sent to you by email, text message, or letter including a link to the online form www.postaonline.cz/celni-rizeni as soon as we receive information on your consignment from abroad

• The form will contain pre-filled information on your consignment provided to us by the sending postal operator.
• You can correct the information or add new information, or leave everything the way it is if everything is correct.

The following information is particularly important for smooth customs clearance, accurate VAT assessment, and fast delivery of your consignment:

• Actual value of the consignment
• Postage price
• Detailed description of goods
• Ideally, also the customs tariff classification (HS tariff number). You can find the classification of the most commonly imported goods at https://celnicka.cz/zarazeni-zbozi

If you regularly import goods, you can ask for a free electronic notification to be sent to you when a consignment is deposited at the Post Office Prague 120 before customs clearance. Just fill out the Request for electronic notifications about the arrival of international consignments (docx, 37kB) form (DOCX, 37 kB) and send it by email to sklad.praha120@cpost.cz (in the DOC, JPG, or PDF format) or deliver it by post or in person at the address “Pošta Praha 120, K Hrušovu 293/2, 102 00, Praha 10 – Štěrboholy.”

3. Arrival in the Czech Republic

Incoming consignments are received by the post office of exchange – Post Office Prague 120, K Hrušovu 293/2, 102 00, Prague 10 – Štěrboholy. Based on the type and value of the content of each consignment, the post office personnel will decide about the customs regime for customs duty assessment (standard or special customs clearance or transportation for delivery directly to the addressee):

A. For direct delivery:

• Consignments customs cleared by the importer

B. Special customs clearance

• Consignments containing goods worth up to EUR 150
• Consignments in the IOSS regime worth up to EUR 150
  
  We will represent you at the customs clearance procedure and submit the electronic customs declaration form. You will SAVE MONEY if you provide us with information on your consignment through www.postaonline.cz/celni-rizeni in advance!

C. Standard customs clearance

This mode applies to consignments other than those under A or B or which are missing information and documents necessary for submission of customs declaration form and release for free circulation. Based on the customs authority’s decision, the consignment will be deposited in our interim warehouse and, if any information is missing or inaccurate, you will be asked to submit the documents required for the customs clearance procedure and submit the Authorisation Form authorising us to represent you during the customs clearance procedure (Authorisation form for direct representation (PDF, 304 kB), Authorisation form for indirect representation (pdf, 667kB) (PDF, 308 kB)).

Based on the customs authority’s decision, consignments for which we cannot submit a customs declaration form in the special regime, will be deposited in the interim warehouse of Post Office Prague 120.

  Consignments which must be deposited in the interim warehouse:

• Consignments worth more than EUR 150 for private use of natural persons
• Consignments with goods intended for a legal entity or entrepreneur or self-employed person as part of their business activities or business objects or business assets
• Non-commercial goods (gifts)
• Consignments that do not contain goods documented in the customs declaration form
• Consignments containing goods whose nature, and especially its price are not clear
• Consignments containing goods of veterinary character, prohibited goods, goods that are subject to excise tax, etc.

You will be informed

We will send you the necessary information by email, text message, or by post (Notice of arrival of an international consignment (docx, 21kB). The notice will include information on all documents that have to be submitted.

4. Payment of VAT and charges

• You will make a single payment including the VAT, customs duty, and charges for being represented during the customs clearance procedure by Czech Post at the time of takeover of your consignment.

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Representation by Czech Post

Personal data protection

Business Terms and Conditions for Customs Clearance Services of Česká pošta, s.p. (pdf, 325kB)

Pricelist for Customs Declaration Services

1. GOODS WORTH UP TO EUR 150 FOR PRIVATE USE (SPECIAL CUSTOMS REGIME)

2. GOODS WORTH UP TO EUR 150 FOR PRIVATE USE (IOSS REGIME)

3. GOODS WORTH MORE THAN EUR 150 FOR PRIVATE USE (STANDARD CUSTOMS REGIME)

4. COMMERCIAL GOODS (STANDARD CUSTOMS REGIME)

For more information on prices see the Pricelist for Customs Declaration Services

Reasons for importation other than ordering goods and receiving gifts include but are not limited to the sending of:

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List of EU Member States

A customs clearance procedure is required in the following customs and tax territories:

More information:

• Customs territories (pdf, 34kB) (Article 4 of Regulation (EU) No. 952/2013 of the European Parliament and of the Council laying down the UNION CUSTOMS CODE)
• Tax territories (pdf, 422kB) (Section 3 – Territorial Scope of the VAT Act).

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Contact and other information

For more information, please see the Frequently Asked Questions – Customs Clearance