International EMS

First choice for express delivery abroad. International EXPRESS MAIL SERVICE is available for more than 120 countries worldwide. Make sure to have your documents and goods delivered as fast as possible.

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Description

International EMS meets the needs of private or business users mailing things other than actual and private correspondence, e.g. gifts, documents or merchandise, abroad for express delivery. Your item will be carried as fast as possible and delivered within the guaranteed delivery time after arrival to the destination country. Once posted, International EMS can be tracked&traced on our website (Track&Trace). 

Destination countries

You can send your item to these Destination Countries

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Benefits

  • Posting – you can post your item at a post office anywhere. Items posted at select places can also be collected directly at your home or business premises subject to a one-off application or Agreement on Regular Posting of EMS Mail.
  • Delivery – your item will be despatched as fast as possible to the destination country and delivered within the guaranteed delivery time of the foreign postal operator.
  • Wide range of formats – accepted formats range from a 16.2x22.9cm envelope up to large parcels.

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Parameters

Parameter Description
Certificate of posting Yes
Posting documents Address Label
Certificate of delivery Yes
Compensation Compensation for lost, damaged or part loss items according to the actual damage up to:
(a) DTS 130 in case of goods, or
(b) DTS 30 in case of documents.
Maximum weight 30kg (weight precision on posting: 100g), unless it is provided otherwise in the Foreign Terms and Conditions for EMS Mail.For special information valid in each destination country click on Destination Countries.
Minimum size 16.2x22.9cm (C5)
Maximum size None of the dimensions may exceed 150cm. The maximum sum of length and the largest perimeter measured otherwise than lengthwise may not exceed 300cm. For special information valid in each destination country.

Pricing

Price of International EMS depends on weight and price category click on Destination Countries .  

Basic prices - International EMS (pdf, 430kB).

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Payment

In cash and, for contractual customers, by payment involving no cash or against invoice.

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Posting

You will get a certificate of posting in the form of Address Label. Fill in the label according to the printed instructions.

If you wish to send your International EMS to a non-European country, fill in the customs declaration part of your Address Label. If the content of your item is to be customs cleared by the destination country, please attach a filled in customs declaration form or other documents required by the Czech or foreign customs authorities. However, you do not need to have your item customs cleared before you post it. In such case you directly authorise us to represent you at the customs procedure. This does not apply to International EMS containing goods of commercial character: such items require a prior customs clearance.

Packaging

Use an inside and outside package adequate to the nature and weight of the contained things, manner and duration of relocation of the item and the manner of its handling during transmission and delivery.
You can find detailed packaging requirements in the Postal Terms and Conditions of the Czech Post - Other Postal Services (Part A.II, Art. 9 and 7).

What you cannot post

International EMS may not contain things listed in the Postal Terms and Conditions of the Czech Post - Other Postal Services (Part A.II, Art. 6), including, but not limited to, things whose nature or package could impose risk on postal personnel or other people or soil or damage other items. No valuables can be posted as International EMS, either.
You can get information on concrete things which are not permitted as International EMS by sending us an email at info@cpost.cz.

For further information on contents of International EMS see the Postal Terms and Conditions of the Czech Post - Other Postal Services (Part A.II, Enclosure 1 - Foreign Terms and Conditions for EMS Mail).

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Delivery

Your International EMS will be despatched by us as fast as possible and delivered by the foreign postal operator within the guaranteed delivery time of the destination country listed in the Postal Terms and Conditions of the Czech Post - Other Postal Services (Part A.II, Enclosure 1 - Foreign Terms and Conditions for EMS Mail).
You can get information on delivery of your International EMS to select countries by using our online Track&Trace service. You can ask for such information at the latest one month from the day of posting.
Your item will be delivered by the foreign postal operator only against certificate of delivery.
If your item cannot be delivered by the foreign postal operator, you will, without any useless delay, get it back with a note describing the reason why it could not be delivered.

Complaints

If your item is not delivered or if any other duty of the postal operator is breached, you may complain at any post office. Your complaint will be accepted only if you can produce the original copy of the certificate of posting (Address Label).

For further information on liability for International EMS including the period of time for acceptance of complaints (unless it is provided otherwise, the period of 6 months shall apply), valid for each destination country, see the Postal Terms and Conditions of the Czech Post - Other Postal Services (Part A.II, Enclosure 1 - Foreign Terms and Conditions for EMS Mail).