Help for clients

Do you need help, send us a question, or file a complaint? Take advantage of our customer centre at the contacts below:


Customer line

  • Toll-free when calling from within the Czech Republic at, 800 104 410
  • When calling from abroad please call us at, +420 954 292 103

Our operators are available every working day from 7 a.m. to 7 p.m. and on Staurdays from 8 a.m. to 12 a.m. (noon).


If you prefer an electronic form of communication, send us an email to:


In case you would like to file a complaint about a consignment, use our Track&Trace application. Enter the consignment’s posting number to display the complaint form.