Customer care services for contracted customers
As of September 30, 2024, the Corporate Customer Service Center ceased its operations. Two new specialized departments have been established, which will better cater to the needs of Czech Post’s customers, providing enhanced and more efficient services. These new contact details are effective from October 1, 2024.
For inquiries related to parcel services, including Balíkovna+, Parcel to Hand, Oversized Parcel, and EMS – domestic, please reach out to our Customer Support Team:
- Phone: +420 218 218 000
- Email: sluzbyzakaznikum@balikovna.cz
- Operating Hours: Monday to Friday, 9:00 AM to 5:00 PM
For matters concerning domestic and international letter shipments, do not hesitate to contact our Czech Post Contact Center:
- Phone: +420 211 123 211
- Email: smluvnizakaznik@cpost.cz
- Operating Hours: Monday to Friday, 8:30 AM to 5:00 PM