Call centre

By phone

We offer you our Call Centre services on the customer lines:

  • Toll-free when calling from within the Czech Republic at, 800 104 410
  • When calling from abroad please call us at, +420 954 292 103

Opening hours

Information about the services of the Czech Post
Monday to Friday 07:00 A.M. – 07:00 P.M.
Saturday 08:00 A.M. – 12:00 Noon
 
Technical support
Monday to Friday 08:00 A.M. – 06:00 P.M.
 
Customer Card Centre
Monday to Friday 08:00 A.M. – 06:00 P.M.

By email

You can send us your queries, comments, wishes or complaints to info@cpost.cz.

Information Concerning GDPR

Czech Post is the controller of personal data provided by those calling the Czech Post’s call centre. In the case of call monitoring, Czech Post processes personal data from these calls in order to improve the quality of the provided services based on the consent of the recorded client. Call records are kept for a limited period of time, which is required to perform quality control and defend legal claims.

If you are interested in information about the processing of your personal data or if you have any concerns regarding this issue, our Personal Data Protection Centre personnel will be happy to assist you. You can contact them by e-mail at, gdpr@cpost.cz.

If you wish to contact our Data Protection Officer or submit a request for application of GDPR rights, you can find all the necessary information on our website at www.ceskaposta.cz in the “Personal data protection” submenu.