Call centre

By phone

Phone

For general information about our services call us at +420 954 292 102.

The cost per minute (without VAT) for calling is CZK 1.33 for fixed-line users; CZK 4.62 for O2 callers; CZK 4.03 for T-Mobile callers; CZK 4.62 for Vodafone callers).

Opening hours
Monday to Friday 7.00 a.m. – 7.00 p.m.
Saturday 8.00 a.m. – 12.00 noon

For information about basic quality requirements call +420 800 10 44 10. Calls from the Czech Republic are toll-free, calls from abroad are charged according to the telecommunication operator’s pricelist. (Monday to Friday 7.00 a.m. – 7.00 p.m., Saturday 8.00 a.m. – 12.00 noon)

By email

EmailYou can send us your queries, comments, wishes or complaints via email to info@cpost.cz.

 

 

GDPR-related information

Czech Post is the controller of personal data provided by persons calling Czech Post’s call centre. In the case of call monitoring, Czech Post processes personal data from these calls in order to improve the quality of the provided services based on the consent of the recorded client. Call records are kept for a limited time required to perform and defend legal claims.

If you are interested in information about the processing of your personal data or if you have any concerns regarding this issue, our Personal Data Protection Centre personnel will be happy to assist you. You can contact them by e-mail at gdpr@cpost.cz.

If you wish to contact our Data Protection Officer or submit a request for application of GDPR rights, you can find all the necessary information on our website at www.ceskaposta.cz in the “Personal data protection” submenu.